Open Banking,CMA,Third Party,Third Party Providers,TPP
Open Banking was set up by the Competition & Markets Authority on behalf of the UK Government. You can give permitted companies (third party providers or TPPs) access to some of your accounts, so they can provide you with two services:
TPPs can only access your information and provide these type of services if you’re registered for Santander Connect Online Banking and you provide your consent.
Before you give consent for any TPP to access your accounts, it’s important that you understand the services they’re providing and how they’ll use your information, including if they’ll be sharing it with anyone. When using the TPP service, you’ll be redirected to a new Santander login page to provide consent to your account. Please note, these screens will look different to your usual online banking screen on Connect. You’ll need your Santander Security Device to complete the consent process.
Remember, you can withdraw your consent at any time by contacting us or the TPP. See the FAQs below for more information.
For more information on how to protect yourself visit our fraud pages for more information.
You can give access to your Corporate Current Account with single authorisation. The access level will vary depending on the TPP offering the service.
TPPs who you share your Connect login details with will be able to access information about all of your accounts that are accessible in your Online Banking.
This should be made clear to you by the TPP when you are agreeing to use their services. In some instances it may be limited to 90 days.
For account information consents you can withdraw your consent at any time. For more information see the ‘How do I withdraw my consent’ question below.
For payment initiation services, your consent will be required every time a TPP initiates a payment on your behalf. The payments will normally come out of your account straight away, although they can take longer (up to 90 days).
You can contact the TPP to cancel the access to your accounts. Alternatively, you can call us on 0800 085 1580 between 8am and 6pm Monday to Friday and 8am and 3pm on Saturday.
If you’ve provided a TPP with your Online Banking log on details, requesting new ones might be the only way to ensure the access is no longer possible.
You should contact the TPP directly. Once you have authorised the payment, we won’t be able to stop it.
The payments will normally come out of your account straight away, although they can take longer (up to 90 days).
You should check your accounts regularly and if you notice any payments you do not recognise, contact us as soon as possible.
You can call us on 0800 085 2090 Monday to Friday 8am to 5:30pm.
For more information about responsibility for unauthorised transactions please see the terms and conditions of your Santander account.