Before you log on

Before logging on please check the following:

Logging on to Santander Connect?

To log on to Santander Connect You’ll need the following 4 items:

1. Your Online Banking Company ID

2. Your Online Banking user ID

3. Your Online Banking password (this is to use the mobile app)

4. Download and register for the Santander Connect UK mobile app (you will need your Online Banking password). You can download the app from the Apple Store or the Google Play Store.

Your online banking credentials

First User

If you’re the first user registered for Santander Connect you will receive a letter containing your Company ID and User ID.

You’ll also receive a separate letter containing your password, you will need your password to register for Santander Connect UK mobile app

Additional Users

Subsequent users registered will be provided with their Company ID and User ID by their Administrator user.

Subsequent users will be provided their logon password via email. Your password is personal to you and you should never share it with anyone. You will need this to register for the mobile app.

How to stay safe when transacting online

How to log on

Before you log on for the first time, you’ll need to download and register for the Santander Connect mobile app. To register for the Santander Connect mobile app you’ll need your password and mobile phone number.

You’ll have provided us with your mobile phone number when registering for Santander Connect and we’ll use this number to check it’s you when you register for the Santander Connect mobile app. Please contact us on 0800 085 1580 if you have any questions related to your mobile phone number or if your mobile phone number has changed.

Once you have set up the Santander Connect mobile app you can log on at follow the on-screen prompts to log on using the mobile app.

More information on the Santander Connect UK mobile app, please see our mobile app support page

Alternative ways to log on

If you are not able to use the Santander Connect UK mobile app to log on, please contact us on 0800 085 1580 to order a security device. Lines are open Monday to Friday 8am to 5.30pm.

A security device can be used as an alternative to the mobile app. A user cannot be registered for both mobile app authentication and security device authentication at the same time.

Find out more about security devices

Any problems logging on?

Just contact your registered Santander Connect Administrator user or call our Online Banking helpdesk on 0800 085 1580. We’re here to help Monday to Friday 8am to 5.30pm.

Optimising your experience

To get the best online experience, make sure your computer system meets the minimum specification needed to use Santander Connect.

Technical requirements

Mobile app and mobile authorisation

If you are using the Santander Connect UK mobile app to authenticate yourself and your transactions in Santander Connect, please make sure you’ve already downloaded and registered for the mobile app before you try to log on or authorise any payments. 

Using the mobile app

Security device and security device authorisation

If you are using a security device to authenticate yourself and your transactions in Santander Connect, please make sure you’ve already received your security device before you try to log on or authorise any payments. 

About security devices

Compatible web browsers

The following browsers are supported by Santander Connect.

  • Microsoft Edge
  • Mozilla Firefox 46.0 and above
  • Safari 9 and above
  • Google Chrome 50
Do you have a blank screen on your browser?

Go to Tools on your Browser, Compatibility View Settings, add then click close. Your screen should refresh and load the log on page for Connect. 

If this doesn’t work, then please call our Online Banking helpdesk on 0800 085 1580. We’re here to help Monday to Friday 8am to 5.30pm.

Viewing your accounts

Once you’ve logged in, we suggest you check you can see all of your accounts online.

To do this, click on the ‘Account Information’ tab.

You can view the following account types on Santander Connect:

  • Current accounts
  • Deposit accounts
  • Fixed rate deposit accounts
  • Currency accounts
How many accounts can I view online?

You can have no more than 3 accounts on Santander Connect.

With Santander Connect Plus, you can view unlimited accounts online.

To switch to Santander Connect Plus, please call our Online Banking helpdesk on 0800 085 1580. We’re available Monday to Friday 8am to 6pm and Saturday 8am to 2pm. Please be aware that account fees may apply.

If you can’t see any of your accounts online

Then please contact your administrator or call our Online Banking helpdesk on 0800 085 1580. We’re available Monday to Friday 8am to 6pm and Saturday 8am to 2pm.

Checking your company details

Once you’ve logged in and checked your accounts are visible, we suggest you check your company details.

It’s important to keep your company details up to date because this is how we contact you about changes to your products and services.

  • To view your company details: Go to the ‘Administration’ tab.
  • To edit your company details: Select ‘Go to customer details’.

From the Administration page you can also create and amend your payment limits and payment preferences.

Payment preferences

You can choose from a range of payment preferences and limits to tailor your Online Banking to your company’s needs. These also protect you against fraudulent online transactions.  Your administrator can set up and alter these preferences from the ‘Administration’ menu.

Company payment limit

You can adjust the overall maximum value payment limit, which applies to all users irrespective of their own authorisation limit. For your security, this is defaulted to £10,000 within Santander Connect.

User authorisation limits

You can also place a limit on each user to control the maximum value of a payment they can authorise. This offers another barrier to a fraudster if they manage to get hold of any of your security details. We suggest every user has an authorisation limit to protect your money.

Dual authorisation limit

With dual authorisation, two separate people are needed to authorise payments online. Typically, the first person creates and authorises the payment request, and a second user checks and authorises it before we send the payment.

Inter Account Transfer (IAT) authorisation trigger value

An IAT payment is when you transfer funds internally between your own accounts. These types of payments are treated differently as they carry less of a security risk. By default, authorisation and signature authentication is only needed for an IAT payment if the value is over the IAT authorisation trigger value.

Payment diary size

This is how far in advance users can schedule payments from the effective date of the payment.

Creating additional users and user roles

To run your business smoothly, you may need to create additional users. There’s no limit to the amount of additional users you can create, but user fees may apply.

How to create more users

Administrators have the responsibility for creating and managing your users. This is easy and only takes a few minutes. To create additional users, simply:

  • Go to the ‘Administration’ tab;
  • Select ‘Manage Users’; and
  • Click on ‘Create User’ and input their personal details.

For more information on creating users please visit the FAQ section of the Connect Help Centre

User roles

These define what actions your users can perform online. It’s important to check that your user has the correct roles assigned so they can do the tasks you need them to online.

  • Master roles: Both Santander Connect and Santander Connect Plus offer a range of pre-defined user roles based on the needs of the different people in a typical company. For example, the payment super user can access all payments related activities online.
  • Custom roles: Santander Connect Plus allows you to create specific and tailored user roles to fulfil the needs of your business.

For more information on how master and custom roles work, please visit the FAQ section of the Connect Help Centre.

Creating your beneficiaries

You can find your saved beneficiaries in the ‘Manage beneficiary’ screens within the ‘Payments’ tab.Although you can make payments without saving any beneficiary details, we recommend you save the details of any beneficiaries you pay on a regular basis. This will not only save you time when making payments, but also protect you against fraudulent payments.

If you’ve switched to us using the account switcher service, your beneficiaries will have been transferred into Santander Connect.

Setting your preferences

Below are a few of the tools available to personalise the experience for each user. These allow you to save time when navigating, searching for accounts or making payments.

You can find these in the ‘Preferences’ tab change your preferences at any time.

Favourite accounts

Select up to 10 of your most used accounts as favourites to save yourself time when navigating around the site.
Your favourite accounts will automatically appear for you to select when using the magnifying glass (account search facility) in any of the payment of account search screens.

Favourite beneficiaries

To save time when making payments, you can select up to 50 favourite beneficiary accounts.

A list of your favourite beneficiaries will automatically in a drop down menu when you fill out the beneficiary account field on the payments screens. You can also search favourite beneficiaries when you make domestic and international payments and payments from templates.

You can export a list of all your beneficiaries in CSV or PDF formats from the ‘Manage beneficiaries’ screen, which you can find under the ‘Payments’ tab.

Preferred payment accounts

Another way to save time when making payments is by selecting up to 4 preferred payment accounts for different currencies.

You can choose your preferred payment accounts for GBP, USD, EUR and one other currency. Then, when you go to make a payment in one of these currencies, your preferred payment account will automatically appear.

Comparison of online banking services

Santander Corporate and Commercial bank offers two online banking services. Connect and Connect Plus.

A comparison of the two services
Online Banking FeatureSantander ConnectSantander Connect PlusDescription of difference
Number of AccountsUp to 3No limitUp to three accounts may be used on Santander Connect. If you have more than three accounts this does not exclude you from using Santander Connect but you will need to choose which three accounts are available online.
Manage Roles3 Master RolesOver 15 Master Roles & Custom Roles Feature

Up to three Master Roles are available in Santander Connect and all users can be assigned one or more of the three roles available. All accounts (up to three) will be available to all users by default (as all accounts are assigned to each master role). The Master Roles available in Santander Connect include the following

  1. Administrator Lite – this contains all the administration services available in Santander Connect
  2. Account Operator – this contains all the account reporting services available in Santander Connect
  3. Payment Key and Authorisation – this contains all the payment services available in Santander Connect. Please note that any user who has this role can both input and authorise all payments as it contains all the payment services.
Payment ImportNoYesThe payment file import service allows you to import a payment file in either of the supported formats directly from your accounting or enterprise software.
If you need further support, our dedicated online banking Help Desk (0800 085 1580) can assist you with understanding the available file formats.
Bacs PaymentsNoYesThe integrated Bacs payment service allows you to input, import, edit or cancel Bacs payments within the Manage Bulk Payments facility.
Advanced Data ExportNoYesIncludes all functionality under the Data Export and File Repository menu:
  1. Standard and Customised data export service
  2. Online Data Export Schedule
  3. Online File Repository
  4. File Transfer Service arrangements

Please note; Different fee tariffs apply between Connect and Connect Plus. For more information around online banking fees please speak to your relationship director or call the Online Banking helpdesk on 0800 085 1580.

Changing your Connect services

Santander Corporate and Commercial bank offers two online banking services. Connect and Connect Plus. You can change Santander Connect services at any time.

To do this please read our Product Support here and contact call our Online Banking helpdesk on 0800 085 1580.

Santander Connect resources