How to protect your company
The key to protecting your company from these frauds is to ensure all payment processing staff within your business are aware of these important messages:
- never share a token code with anyone, not even a Santander employee.
- never use the mobile app to authenticate a transaction you’ve not keyed yourself.
If you’re asked to do either of the above, this will be fraud.
If anyone contacts you out of the blue and tells you your account is at risk, you should hang up the phone and contact us directly.
Make sure your business has robust payment processing procedures and controls, including dual authorisation and payment authorisation limits. It’s important to have a mechanism to keep all staff up to date with fraud trends and advice.
For more advice about protecting your business from fraud, please visit our Support page.