Unfortunately, some payments made by our corporate clients were duplicated on the recipients’ accounts on Saturday 25 December. We’re very sorry for this error. We quickly identified the cause of the issue, and have made sure it won’t happen to future payments.
None of our clients were at any point left out of pocket as a result and we’re currently working to recover the duplicated payments from the recipients. If you’re contacted about this by your payees, please let them know that Santander is taking steps to recover the money. If you have any questions about this, please contact your relationship team.