Santander Connect app

Welcome to a more convenient and secure banking experience.

The Santander Connect UK mobile app is now available to download on the Apple and Google Play Store.

You can use the app to safely and securely log on and authorise transactions in Santander Connect.

To use the “Santander Connect UK” mobile app you will need:

  • To be registered with Santander Connect

  • An iOS or Android smartphone

  • A valid UK mobile telephone number assigned to your user in Santander Connect. To update your telephone number please contact your administrator or the online banking help desk

Please note: If you have given, or are considering giving your consent to a registered third-party provider to access your information or make payments using Santander’s open banking services, you should use the security device rather than download the Santander connect mobile app.

Mobile FAQs

What can I do with the Santander Connect mobile app?

The Santander Connect mobile app allows you to securely log on to Santander Connect and authorise transactions made in Santander Connect online banking.

What do I need to download and use the Santander Connect mobile app?

You will need your Santander Connect online banking credentials and an up to date mobile phone number registered to your online banking user.

How do I update my mobile number?

To update your mobile number please contact your administrator user or contact our online banking help desk on 0800 085 1580. Lines are open 9am – 5pm Monday to Friday.

How secure is the Santander Connect mobile app?

The app is very secure. It has built-in security technology to keep your banking details safe and private. Please find out more in our Security page.

What mobile phones and operating systems can I use the Santander Connect mobile app on?
  • iPhones running iOS 12 or later will support the app.
  • Android 5.0 phones will also support the app
Can I access the mobile app using a blackberry?

No. Customers with a blackberry device will need to order a security device.

Can I download the app to more than one mobile phone?

No, you can only have one device assigned to your user and you can only use your mobile phone for one company profile. If you download the app on a new device, it will remove access from the first device.

Can I have a mobile app and the security device at the same time?

No. You can choose to use the mobile app instead of a security device. If you wish to change your method at a later date, you can contact our online banking help desk on 0800 085 1580. Lines are open 9am – 5pm Monday to Friday.

Will the mobile app still work if I change my mobile number, SIM card or mobile network?

If you have changed your number, SIM card or mobile network but still have the same device then you can continue to use the mobile app. Please remember to update your new number in Santander Connect online banking. If you are changing your mobile device then delete the app from your mobile device and reinstall it on your new device. This will not affect your account or your log on details and your password will remain the same.

Does my device need an internet connection to use the Santander Connect mobile app?

To use your device it will need to be connected to the internet. Although we do not charge for the Santander Connect mobile app your network provider may charge you if you are using your mobile data. We strongly recommend that you do not use public Wi-Fi as this may compromise your phones security.

Can I use the mobile app on a work mobile with restricted internet access?

You will need full internet access on your mobile phone to use the mobile app. Some work mobiles will prevent you from installing the mobile app. If restricted please speak to your Administrator.

Can I use the Santander Connect mobile app abroad?

Yes the Santander Connect mobile app can used abroad.

I have multiple Santander Connect users, can I use my app for all of them?

No, each app is assigned to a user therefore if you have more than one Santander Connect user then you will require additional mobile devices or security devices.

What happens to my existing security device?

Once you have downloaded and set up the Santander Connect mobile app you will no longer be able to use your security device. If you wish to change your method at a later date, you can contact our online banking help desk on 0800 085 1580. Lines are open 9am – 5pm Monday to Friday.

Can I use Face ID, Touch ID or Fingerprint to authorise transactions using the Santander Connect mobile app?

Yes, several types of biometric authentication are available depending on the features available on your mobile device.

How can I turn on Face ID, Touch ID or Fingerprint?

This can be done via the settings within your device.

If I am locked out of Santander Connect online banking can I still use the mobile app?

No, to use the Santander Connect mobile app you will need to contact your Administrator or our online banking help desk to reset your credentials. Once your credentials have been reset you can use the mobile app.

What should I do if I forget my logon details for the mobile app?

Please contact our online banking help desk on 0800 085 1580. Lines are open 9am – 5pm Monday to Friday.

What should I do if I forget my PIN for the mobile app?

Please delete the app and reinstall it. You will be taken through the initial set up again. You will need to know your Santander Connect logon details.

What should I do if I lose my mobile phone?

Please contact us as soon as possible on 0800 085 2090 so we can de-register your device.

Why can’t I download the Santander Connect mobile app on a Jailbroken or rooted device?

“Jailbreaking" or "rooting" means removing safeguards from a phone, so a wider range of apps can be installed - including unofficial ones. When a device has been jailbroken or rooted, it makes it easier to install apps that haven't been properly screened for malware. This can leave the devices more vulnerable to fraudulent attacks. If we think we detect malware on your mobile, you'll also be prevented from using the app. To keep our customers' personal information safe and secure, we don't allow jailbroken or rooted devices to be used to access the Mobile Banking app. If you want to keep your device jailbroken /rooted, you can still bank on your mobile by accessing Internet Banking through your mobile browser. If in future you decide to reset your phone to its original manufacturer settings, you should then be able to start using the app.

If I do not want to use the mobile app how do I order a security device?

You can either call us on 0800 085 1580 to request a security device or, if you have not already downloaded the mobile app, your administrator can order a token via Connect for you.