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Online retail sales soar past £100bn

Figures from IMRG Capgemini show that a total of £104bn was spent online in 2014, 14% up on 2013. Online sales between November 2 and December 27, which covers the entire festive shopping period, rose 13%. Online sales are forecast to grow by another 12% in 2015. Last year also saw the busiest online shopping day ever, with £810m spent online on Black Friday. Andrew Starkey, head of e-logistics for IMRG, warned retailers would have to spread deliveries over a longer period or making click-and-collect services more appealing to cope with Black Friday and Christmas online demand this year. MPs, including Liberal Democrat Greg Mulholland, have urged UK retailers to boycott Black Friday in future, because of the pressure it puts on police resources. Earlier this month, John Lewis boss Andy Street called on retailers to rein in Black Friday promotions this year.

 

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