Getting Started

Step 1:

Remove the security device from the packaging and press the ‘<’ button to turn the device on.

Digipass 301 - Step 1

Step 2:

You’ll now see a screen titled ‘NEW PIN’. Choose and carefully enter a unique 5 digit PIN.

When choosing your PIN, avoid obvious numbers like 1234 or 1111, 2222, 3333 and so on.

Digipass 301 - Step 2

Step 3:

Once you’ve entered a PIN, you’ll see a screen titled ‘PIN CONF’. Enter your PIN again.

Digipass 301 - Step 3

Step 4:

You’ll see the message “NEW PIN CONF” flash on the screen.

This confirms your PIN has now been saved and your security device is now ready to use.

Please remember that the device must only be used by you. So please keep it in a safe place.

Digipass 301 - Step 4

Contact us about fraud

If you think your Santander accounts have been compromised, or you may have given out your security details, please call us immediately on:

0800 085 2090

Useful links

The websites below provide a wealth of information and support to help you protect your business from fraud.

Santander Security
Action Fraud
Get Safe Online
Financial Fraud Action UK
Financial Conduct Authority