Using your Security Device

You will need to use your security device to authorise any payments or administration changes you make online. When the authorisation screen is displayed in Santander Connect you will need to follow the instructions below to authorise the transaction.

Step 1:

Turn on your device by holding down the 'OK' button for 2 seconds.

Step 2:

Enter your PIN and then press 'OK' to continue.

Step 3:

When you see the 'SELECT' screen, press button 1 (sign) to enter the challenge code shown on the authorisation screen in Santander Connect.

Step 4:

Enter this 10 digit challenge authorisation code into your security device and press "OK". 

You'll now get an 8 digit response code on your security device.

Step 5:

Enter this 8 digit response code in the Santander Connect transaction authentication box and press continue. This will authorise your transaction.

More help

If you have any questions about using the Security Device, please call our dedicated support team on 0800 085 1580.

We're available Monday to Friday 8am to 6pm and Saturday 8am to 2pm. For information on call charges please see call charge information.

Contact us about fraud

If you think your Santander accounts have been compromised, or you may have given out your security details, please call us immediately on:

0800 085 2090

Useful links

The websites below provide a wealth of information and support to help you protect your business from fraud.

Santander Security
Action Fraud
Get Safe Online
Financial Fraud Action UK
Financial Conduct Authority