Getting Started

Before you can use your security device you will need to activate it. To activate your security device please follow the instructions below.

Step 1:

Remove the security device from the packaging and hold the 'OK' button for 2 seconds to turn it on.

Step 2:

You'll now see a screen titled 'NEW PIN'. Choose and carefully enter a unique PIN, it must be 5 digits long.

Step 3:

Once you've entered a PIN, you'll see a screen titled 'PIN CONF'. Enter your PIN again.

Step 4:

The screen 'NEW PIN CONF' will flash and then disappear. This means that you’ve successfully confirmed your unique PIN. The 'SELECT' screen will then appear.

Step 5:

Your security device is now ready to use. Please remember that the device must only be used by you. So please keep it in a safe place.

More help

If you have any questions about using the Security Device, please call out dedicated support team on 0800 085 1580.

We're available Monday to Friday 8am to 6pm and Saturday 8am to 2pm. For information on call charges please see call charge information.

Contact us about fraud

If you think your Santander accounts have been compromised, or you may have given out your security details, please call us immediately on:

0800 085 2090

Useful links

The websites below provide a wealth of information and support to help you protect your business from fraud.

Santander Security
Action Fraud
Get Safe Online
Financial Fraud Action UK
Financial Conduct Authority