To stop a payment for example Direct Debit or a payment you have arranged yourself, please contact the Santander Corporate Office on 0151 298 6520.
If you need to stop a cheque we will require the following information:
- Cheque number
- Payee details.
Please let us know as soon as possible to ensure the best chance of the payment being stopped. We will always do our best to stop a payment, but cannot always guarantee to do so, for example Faster Payments cannot be stopped once they have been instructed.
Please note that standing orders, Direct Debits and other payments can only be stopped if:
- it has not already been paid from your account; or
- no commitment has been given to the payee’s bank that the payment will be made; or
- you have given us adequate notice.