Getting started

Using your account for the first time
Stationery items

All necessary items of stationery will be sent to you in the next few days.

If you require additional stationery then please contact the Santander Corporate Office on 0151 298 6520.

Using your Visa debit card

You can use your Santander Corporate & Commercial Visa Debit Card as a secure and convenient way of paying for goods and services instead of using cash. You can also use your card to withdraw up to £250 cash per day from your account using a cash machine, providing you have sufficient funds available.

Your card security

Please sign any cards you receive immediately. For security purposes a PIN (Personal Identification Number) will be sent separately. You can change your PIN to something that is more memorable to you at any of our cash machines in the UK, simply choose the PIN Change option. We recommend that you avoid obvious numbers like a date of birth or anniversary.

Your card should only be used by the account holder(s) and we advise that you do not share with anyone else. To protect your account from unauthorised use please keep your card and cheque book separate.

Lost or stolen cards

In the unfortunate event that your card is lost, stolen, or misused, or you think that someone else may have discovered your PIN, call us immediately on 0800 068 6416. Our lines are open 24 hours day, 7 days a week.

Writing cheques – for current accounts only

If requested, a cheque book will be sent to you as part of your account opening. When you issue cheques please ensure that you have enough cleared money available in your account otherwise we may have to return them unpaid and this may incur a charge.