Cookie Policy

What are Cookies?
Cookies are small text files that are placed on your computer, smartphone or other device when you access the internet.

Why are cookies essential to the Santander Websites?
This website, along with most other major websites, uses cookies. Cookies enable users to navigate around websites and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the site and help us improve the user experience. Without cookies enabled we cannot guarantee that the website and your experience whilst visiting are as we intended it to be.

Please note that none of the cookies we use on our website contain personal information and cannot be used to identify you.

At Santander we use cookies in the following ways:

  • We use cookies within our Online Banking site to protect our customers and prevent fraudulent activity. Without cookies enabled you will not be able to access Santander Online Banking.
  • To track how visitors reach our site and the path they take through it to help us improve our service to you. For example, we use Google Analytics, a popular web analytics service provided by Google. Google Analytics uses cookies to help us to analyse how users use the site, and our website traffic. Find out more about how these cookies are used on the Google Privacy site.
  • We also use SessionCam (developed by Service Tick Ltd) to provide website session replays, heat maps, conversion funnels and form analytics to help us improve and develop our website design and content based on how visitors interact with it. This tool uses both Session and Persistent cookies, which are explained in more detail below. None of these cookies use personally identifiable information about you.

Two types of cookies are used on this website:

The length of time a cookie will remain on your device will depend on the type of cookie.

  • Session Cookies. These are temporary cookies, which only exist in the period you access the website (or more strictly, until you close the browser after accessing the website). Session cookies help the Santander website remember what you chose on the previous page, therefore avoiding the need to re-enter information and improve your experience whilst using the site. These cookies do not contain personal information and cannot be used to identify you.
  • Persistent Cookies. These are cookies, which remain on your device after you have visited our website. e.g. if you use the 'Remember my ID' when logging onto Online Banking. Persistent cookies help us identify you as a unique visitor; they do not contain information that could be used to identify you to another person.

How to control and delete cookies
If you wish to restrict or block the cookies which are set by us, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.
Alternatively, you may wish to visit, which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer (including those from this visit) as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your handset manual.