Santander Connect Help Centre

Our online help centre is always here when you need it.

Protecting yourself Online

To stay protected from online fraud, you must have up-to-date antivirus software installed from a reputable and recognised supplier.

Install Trusteer Rapport – our free Malware protection software

For an extra layer of protection against malware, we recommend you download our free Trusteer Rapport software. It’s free, easy to install and simple to use. It’ll work with any existing security software that you may have and it:

  • lets you know if you’re using the bank’s genuine website and not a fake one, which can be difficult to spot;
  • provides a secure connection between your computer and the bank;
  • identifies malware and neutralises it.

Click here for more details

Install Anti-Virus software and defend your network against other devices

Always install an anti-virus application and apply regular updates from the provider. Make sure you perform regular scans to detect and remove any viruses, Trojans and other malicious software from your machines and business network. Your IT department or a reputable IT software provider can offer further advice on purchasing and using a good anti-virus application.

Protecting your money - Financial Services Compensation Scheme (Opens in a new window)