Protecting yourself Online

To stay protected from online fraud, you must have up-to-date antivirus software installed from a reputable and recognised supplier.

Install Trusteer Rapport – our free Malware protection software

For an extra layer of protection against malware, we recommend you download our free Trusteer Rapport software. It’s free, easy to install and simple to use. It’ll work with any existing security software that you may have and it:

  • lets you know if you’re using the bank’s genuine website and not a fake one, which can be difficult to spot;
  • provides a secure connection between your computer and the bank;
  • identifies malware and neutralises it.

Click here for more details

Install Anti-Virus software and defend your network against other devices

Always install an anti-virus application and apply regular updates from the provider. Make sure you perform regular scans to detect and remove any viruses, Trojans and other malicious software from your machines and business network. Your IT department or a reputable IT software provider can offer further advice on purchasing and using a good anti-virus application.

Recommended operating systems

We recommend that you use the latest version of your operating system. If you don’t use one of our recommended browsers, or the latest version the site may still work, but we can’t guarantee the experience will be seamless and we may not be able to give you technical support.

Supported operating systems

  • Microsoft Internet Explorer 11 and above
  • Mozilla Firefox 46.0 and above
  • Safari 9 and above
  • Google Chrome 50

Adobe Acrobat

You’ll need Adobe Acrobat to view and print PDF documents on this site. To download this program for free, visit the Adobe website. To read PDF documents with a screen reader, please go to the Access Adobe website for useful tools and resources.

Browser Information

To permanently apply font and colour changes
  • On the browser Tools menu select 'Internet Options'
  • On the General tab, select 'Accessibility'
  • Click on the three boxes to show ticks
  • Click on 'OK'
To enlarge text
  • On the browser Tools menu select 'Internet Options'
  • On the General tab, select 'Accessibility'
  • Tick the 'Ignore font sizes specified on web pages' check box
  • Click on 'OK'
  • On the browser menu select 'view'
  • Click 'text size'
  • Choose the size of text
To change text and background colour
  • On the browser Tools menu select 'Internet Options'
  • On the General tab, select 'Colours'
  • Deselect the 'Use Windows Colours' tick box
  • Select the box next to 'Text' and choose a colour
  • Click on 'OK'
  • Select the box next to 'Background' and choose a colour
  • Click on 'OK'
To prevent graphics and images appearing
  • On the browser Tools menu select 'Internet Options'
  • On the Advanced tab, scroll down to the 'Multimedia' heading
  • Deselect the graphics options 'animations', 'videos', 'pictures' and 'images' by clicking on the boxes to remove the ticks
  • Click on 'Apply' then 'OK'
To change the size of the window
  • On the browser View menu select 'Full screen'
To change the colour of links displayed on a screen
  • On the browser Tools menu select 'Internet Options'
  • On the General tab, select 'Accessibility'
  • Click on 'Select ignore colours specified on Web pages' (should contain a tick)
  • Click 'OK'
  • Select 'General' tab and click on 'Colours'
  • Turn off the 'Use hover colours' tick box (should not contain a tick)
  • Select 'Visited' and choose your preferred colour, Click OK
  • Select 'Unvisited' and choose your preferred colour, Click OK
  • Select 'OK' for 'Colours'
  • Select 'OK' for 'Internet Options'
Other options
  • Other options such as removing animation are available:
    • On the browser Tools menu select 'Internet Options'
    • On the Advanced tab choose any of the options available to improve the visibility of the web pages.

Cookies policy

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More information about our cookies policy.

Protecting your money - Financial Services Compensation Scheme (Opens in a new window)