Santander Connect Help Centre

Launched in 2008, over 85% of phone and online payments are processed via faster payments. Faster payments enable you to send online payments quickly and at the touch of a button. Payments up to £100,000 can be sent via faster payments and beneficiaries usually receive the funds immediately.

A future dated payment (of any type) will expire if not fully authorised before the cut off time of that payment type on the day prior to the specified payment date

For example. A future dated Faster Payment made on 3rd December with a Payment Date of 6th December must be fully authorised by 23:55pm on 5th December. Please note this impacts all types of payment and applies to the specific payment type cut off times.

Expired payments can be easily be edited from the Payment Authorisation screens and re-submitted for authorisation with a valid payment date.

A payment can be cancelled during creation and before it is authorised by clicking Cancel. You will need to use your security device to cancel the payment.

If the payment date is today the payment will need to be cancelled before the payment is authorised. Once authorised, we will begin processing the payment and the payment cannot be cancelled at this point.

If the payment date is in the future, the payment can be cancelled via Connect at any time up until the day before the payment date.

Note: Once a payment has debited your account the funds may have already been issued to the beneficiary bank and we can never guarantee that these funds may be recalled. In this case you should speak to your beneficiary directly about returning your funds.

• Standard Payments including Faster Payment can be sent through Santander Connect 24 hours a day, 7 days a week and 365 days a year.
• Bulk Faster Payments can be send Monday – Friday. Bulk Faster Payments can not be sent at weekends or on bank holidays.

Funds are usually available on the beneficiary account immediately, subject to the standard bank checks by Santander and the Beneficiary Bank.

For payments that cannot be sent as Faster Payments they will be automatically sent as CHAPS payments instead. CHAPS payments are a premium payment for high value transactions.

A faster payment may be sent via CHAPS if;

• The value of the payment exceeds Santander’s Faster Payment Scheme limit. At Santander our faster payment scheme limit is £100,000 per faster payment
• The beneficiary account is not able to receive faster payments. In order to make a CHAPS payments you may need your administrator to add the CHAPS Services to your Role.