Santander Connect Help Centre

Our online help centre is always here when you need it.

Bulk Payments

What are Bulk payments?

Only available in our Connect Plus service, bulk payments allow you to make multiple debit payments in one transaction. Bulk payments can be sent by Faster Payment or by Bacs. You cannot mix single Bacs and faster payments within one bulk payment.

How do I make a Bulk payment?

Making a Bulk payment with an existing bulk payment template

  • Step 1.  Go to the ‘Payments’ tab and select ‘Manage Bulk payments’ from the left-hand menu.  Click on ‘Manage Bulk payment templates’
  • Step 2.  Use the magnifying glass to choose an account or enter the account details and click ‘Search’.  Alternatively, a list of all bulk payment templates is shown at the bottom of the screen.
  • Step 3. Check the payment details and value are correct, amend as necessary, and click ‘Continue’.  Note: remember to click ‘Save payment’ if you have made changes to the template that you wish to keep.
  • Step 4. Review the details and click ‘Confirm.’

If you do not wish to proceed with the payment you can select ‘CANCEL’ payment or ‘SAVE PAYMENT’ as incomplete.

When the payment details are correct and pass the bank’s validation, you will be taken to the Summary screen.  The payment still requires full authorisation before it can be processed.

How can I view pending bulk payments on my account?

Connects search facility allows you to identify bulk payments made or to be made from your account.

  • Step 1. Go to the ‘Payments’ tab and select’ Manage Bulk payments’ from the left-hand menu. Click on’ Search Bulk Payments’
  • Step 2. Click on the magnifying glass to select one of your accounts, or enter the details of the account you wish to view.
  • Step 3. You can filter your search by choosing a Payment Status, entering a Payment Reference and / or choosing a date range, then click ‘Search’.

A list of bulk payments on your account is shown at the bottom of the screen. This list will be filtered according to your choices above.

How do bulk payments appear on my statement?

Bulk payments appear as a single debit for the total value of the payments on your account statement.

Can I save bulk payments as payment templates?

Yes, if you regularly pay suppliers or salaries then you can save bulk payments as templates. This saves you time by allowing you to pay the same people again without having to start from scratch.

What are the bulk payment cut off times?

The cut off times for domestic and international payments can be found here.

Simply select your payment type (Domestic or International) and follow the instructions on screen.

Protecting your money - Financial Services Compensation Scheme (Opens in a new window)