Santander Connect Help Centre

Our online help centre is always here when you need it.

Bank Holiday Processing

What payments can I make on a bank holiday?

The only payments that can be processed on bank holidays or non-working days are single faster payments.

What is the process for cancelling a payment that is due to be paid on a bank holiday?

A payment can be cancelled during the creation and/or authorisation stages by using the cancel buttons available. At the authorisation stage you will need to use your security device to cancel the payment.

If the payment date is today the payment will need to be cancelled before the payment is fully authorised, once fully authorised we will begin processing the payment and the payment cannot be cancelled beyond this point.

If the payment date is in the future, the payment can be cancelled at any time up until the actual payment date.

Why do I not have an option to cancel my payment?

There can be a number of reasons why a payment cannot be cancelled. Please contact our Corporate Service Centre on 0800 085 2090.

Is there any way I can prevent my payment from leaving on the next available working day?

Please contact our online helpdesk on 0800 085 1580.

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