Santander Connect Help Centre

Our online help centre is always here when you need it.

Comparison of online banking services

Santander Corporate and Commercial bank offers two online banking services. Connect and Connect Plus.

A comparison of the two services
Online Banking FeatureSantander ConnectSantander Connect PlusDescription of difference
Number of AccountsUp to 3No limitUp to three accounts may be used on Santander Connect. If you have more than three accounts this does not exclude you from using Santander Connect but you will need to choose which three accounts are available online.
Manage Roles3 Master RolesOver 15 Master Roles & Custom Roles Feature

Up to three Master Roles are available in Santander Connect and all users can be assigned one or more of the three roles available. All accounts (up to three) will be available to all users by default (as all accounts are assigned to each master role). The Master Roles available in Santander Connect include the following

  1. Administrator Lite – this contains all the administration services available in Santander Connect
  2. Account Operator – this contains all the account reporting services available in Santander Connect
  3. Payment Key and Authorisation – this contains all the payment services available in Santander Connect. Please note that any user who has this role can both input and authorise all payments as it contains all the payment services.
Payment ImportNoYesThe payment file import service allows you to import a payment file in either of the supported formats directly from your accounting or enterprise software.
If you need further support, our dedicated online banking Help Desk (0800 085 1580) can assist you with understanding the available file formats.
Bacs PaymentsNoYesThe integrated Bacs payment service allows you to input, import, edit or cancel Bacs payments within the Manage Bulk Payments facility.
Advanced Data ExportNoYesIncludes all functionality under the Data Export and File Repository menu:
  1. Standard and Customised data export service
  2. Online Data Export Schedule
  3. Online File Repository
  4. File Transfer Service arrangements

Please note; Different fee tariffs apply between Connect and Connect Plus. For more information around online banking fees please speak to your relationship director or call the Online Banking helpdesk on 0800 085 1580.

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