Santander Connect Help Centre

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Mobile

What is the Santander Connect Mobile Banking service

Mobile Banking for Online Corporate Banking is a convenient and safe way to access key account reporting services through your mobile phone. Content is optimised to provide a clear and concise layout on your mobile phone. It’s a mobile-friendly version of the Santander Online Corporate Banking service and offers you real time account reporting on the move.

To use this service simply enter the web address of cbm.santander.co.uk into the internet browser of your mobile phone device. Then use your Online Corporate Banking security credentials, which will consist of your Company ID, User ID and Password. You will need to be a registered user of our Online Corporate Banking service to access this service.

What are the features of the Santander Connect Mobile Banking service

The service provides:

  • On the move access to your current, deposit, foreign currency and fixed rate deposit accounts, 24 hours a day, 7 days a week and from anywhere in the world.
  • Real time account balance and transaction reporting.
  • Expanded balance details that include ledger and available balance positions.
  • Expanded transaction details that include posting and value dates plus full narrative text.
  • Visibility of key account attributes such as the overdraft limit, BIC, account alias.
Do I need to be registered to use Mobile Banking?

No registration is required, but you must be an active registered user of our Online Corporate Banking service.

Why can’t I access the Mobile Banking service?

Check that you are entering your Security Credentials correctly. If you are continuing to experience issues in accessing the service please do not hesitate to contact our Online Corporate Banking helpdesk on 0800 085 1580. Lines are open Monday to Friday 8am to 6pm and Saturday 8am to 2pm.

What if I lose my phone signal in the middle of a session?

There is no need to worry. Our system is set up to ensure that your account information remains secure in these circumstances.

What mobile devices are supported to use this service?

The Mobile Banking service works with any mobile phone with Internet access whose network allows secure SSL (Secure Sockets Layer) enabled web traffic (i.e. https). The service is internet browser based currently and is not yet available in a native application form for specific Smartphone devices.

Can I exit my Mobile Banking session by closing the phone Internet browser or switching off the mobile phone?

We strongly recommended to click "Log Off" at the bottom of the screen in the menu to close the Mobile Banking session properly.

Who can I contact if I have a query about Mobile Banking?

The facility is part of our Online Corporate Banking service and our dedicated helpdesk can support you with any queries on 0800 085 1580. Lines are open Monday to Friday 8am to 6pm and Saturday 8am to 2pm.

How do I log on to Mobile Banking?

Go to cbm.santander.co.uk on your phone’s internet browser and use your existing Security Credentials for Online Corporate Banking.

What happens if I lose the phone I use to access Mobile Banking?

We do not store any account information on your phone. However we always recommend you secure your phone with what security facilities are available on the handset.  We advise you to consult your phone operator or manufacturer to understand how to use the applicable security features.

Is Mobile Banking secure?

Security is our highest priority. The service uses Secure Sockets Layer (SSL) Encryption technology to encrypt your information. Additionally, if you forget to log out or your mobile phone remains inactive 5 minutes the session will be logged off automatically.

How can I keep my security information safe?

We don't store any account information on your phone but just to be sure, avoid sharing the phone you use the service on. If someone else has access to it, then clear the browsing data, cache and cookies. Also, protect your phone with a password where possible and don't write your security information down or store it somewhere on your phone or disclose it to others.

Should I be careful about where I am when using Mobile Banking?

There are a few basic points to remember when using the service on the move.

  • Avoid using Mobile Banking whilst connected to a public Wi-Fi service as security cannot be guaranteed.
  • Be alert to anyone who might be watching you entering Security Credentials on your phone.
  • Don't leave your phone open to unauthorised access whilst logged on. 
  • Remember to log off when you have finished using the service.
Should I do anything to secure my phone if I use it for Mobile Banking?

Yes, there are a few measures you could take to protect your phone – but always consult your phone operator and handset manufacturer for further support on this.

  • Always make sure that your phone operating system is up to date.
  • Check if there are any compatible anti-virus packages you can download.
Is there a charge for Mobile Banking?

There is no charge for using this service. However, dependent upon your phone tariff and data plan, you may be charged by your mobile service provider to access the Mobile Banking service. If you are not sure then always check with them.

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