Support when you need it most

Accessible banking

Our Corporate Business Centres

We continue to refurbish our Corporate Business Centres to make sure they’re as accessible as possible. We aim to provide:

  • Automatic doors
  • Level access in our main reception areas
  • Hearing loops
  • Assistance in the Centres
  • Sign language interpreters upon request.

Our requests for a sign language interpreter are made through Action On Hearing Loss and we aim to arrange this as soon as possible. It usually takes around two weeks, depending on the availability of an interpreter in your area.

If you know of a professional interpreter you’d like to use please let us know, as we’ll cover any professional charges for using your own interpreter. Or, if you have a family member or close friend who can interpret for you, they would also be welcomed.

We may be able to provide alternative communication methods for you and your business. If this is required, please contact us or speak to your dedicated Relationship Director.

Visits to your business

If you or anyone else in your business has any form of disability that makes it difficult to visit a Corporate Business Centre, please speak to your dedicated Relationship Director. We're happy to come out to see you at your own premises or a mutually convenient location.

Ways to bank with Santander

Choose where and how you communicate with us

We want you, your business and its employees to be able to communicate with us as easily as possible. We offer a range of ways important information can be communicated to you, as well as alternative methods for you to get in touch.

Online and Telephone Banking

Most of our business customers choose to bank with us over the phone or online.

Our telephone contact centre is open 8am to 5:30pm Monday to Friday.

More about how we can support your needs.

Printed materials

If reading standard print is difficult for you or anyone within your business, we can provide materials in the following forms:

  • Large print (as recommended by RNIB)
  • Braille
  • Audio CDs.
Auxiliary aids

If practical help is required for someone within the business, you can ask for one of our cheque or debit card templates.

Chip-and-signature cards are available to order for business customers who are unable to use a PIN.

Text Relay

We offer the Text Relay service for people who find it hard to talk or difficult to hear our staff using standard phone lines. Using a text phone you can call us on 18001 + 0800 085 2090.

For businesses that don’t have text phone you can visit the Next Generation Text website for details on how to use your smartphone, tablet or laptop along with the free Next Generation Text app.

To help us improve our service we may record or monitor phone calls.

Get in touch

We may be able to provide alternative communication methods for you and your business. If this is required, please contact us or speak to your dedicated Relationship Director.

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